Category Archives: Client Loyalty Questions

Sample questions for a customer or client loyalty survey. What to include in a powerful client satisfaction questionnaire.

Make Sure People Will Cry if Your Brand Were to Die

Posted on September 12, 2010 by Andy

Here’s a great post from the folks at The Marketing Fray —————————— We got a hot tip on a Harvard Business Review blog post from Bill Taylor that underscores some of our thinking about ways to improve the ROI of … Continue reading →

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Let’s Let Respondents Decide What Matters

Posted on September 3, 2010 by Andy

What you can’t forget when putting together a client satisfaction survey. Here’s a link to an important article about the role of the respondent in our customer research. Let clients guide the interview more by choosing the most relevant questions … Continue reading →

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Picking Blueberries and the Client Loyalty Survey

Posted on August 29, 2010 by Andy

Picking fresh blueberries in Vermont has to be one of the highlights of our short summer season. There’s nothing quite like pulling a handful of berries from the bush and feeling no qualms about popping them straight into your mouth! … Continue reading →

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A Satisfaction Questionnaire Example

Posted on December 11, 2009 by Andy

Here’s a satisfaction questionnaire example that can be used as a template for your customer satisfaction questionnaire. Continue reading →

Posted in Client Loyalty Questions, Customer Survey Questions, Example Questions, Net Promoter Score (NPS), Satisfaction Questionnaire, Satisfaction Questionnaire Example | Tagged Customer Survey Questions, Fred Reichheld, Net Promoter Score (NPS), Satisfaction Questionnaire | Leave a comment