Category Archives: Customer Survey Questions

All about the customer satisfaction questionnaire – the focus of our articles and posts. Sample questions, rating scales, survey templates, formats, etc.

Example Consumer Satisfaction Survey in Action

Posted on December 19, 2010 by Andy

Consumer Feedback for the Federal Reserve Recently, I found a consumer satisfaction questionnaire used to solicit feedback from consumers who have contacted the Federal Reserve System. Strengths: the questionnaire is brief and includes two of the three most important measures … Continue reading →

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Insider Secrets to a Successful Satisfaction Questionnaire

Posted on July 17, 2010 by Andy

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Why You Shouldn’t Really Want a Satisfaction Questionnaire

Posted on March 28, 2010 by Andy

There’s an adage in marketing, made famous by Harvard’s Thedodore Levvit: “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” The drill is just the tool that gets them the hole in the wood. So, too, … Continue reading →

Posted in Customer Survey Questions | Tagged Customer Survey Questions, Satisfaction Questionnaire | 3 Comments

An Example Satisfaction Questionnaire for Bloggers

Posted on January 20, 2010 by Andy

I find many an example satisfaction questionnaire that tries to gather more data than it should. It seems businesses, once they decide to ask their customers for feedback, feel compelled to put together a long list of survey questions in hopes of gathering as much customer information as possible in a single survey. In doing so, more often than not, they doom their project from the start. Continue reading →

Posted in Blogging Questions, Customer Survey Questions, Example Questions | Tagged Blogging Questions, Customer Survey Questions, Satisfaction Questionnaire | 5 Comments

A Satisfaction Questionnaire Example

Posted on December 11, 2009 by Andy

Here’s a satisfaction questionnaire example that can be used as a template for your customer satisfaction questionnaire. Continue reading →

Posted in Client Loyalty Questions, Customer Survey Questions, Example Questions, Net Promoter Score (NPS), Satisfaction Questionnaire, Satisfaction Questionnaire Example | Tagged Customer Survey Questions, Fred Reichheld, Net Promoter Score (NPS), Satisfaction Questionnaire | Leave a comment

Improve Your Customer Satisfaction Questionnaire by Adding Another Dimension

Posted on November 20, 2009 by Andy

Improve your customer research by focusing on more than one dimension in your customer satisfaction questionnaire. Continue reading →

Posted in Customer Survey Questions | Tagged Customer Survey Questions, Fred Reichheld, Net Promoter Score (NPS), Satisfaction Questionnaire | 3 Comments

Example Questionnaire

Posted on November 13, 2009 by Andy

Here’s an example customer satisfaction questionnaire that is well written, brief and easily understood Continue reading →

Posted in Customer Survey Questions, Example Questions | Tagged Customer Survey Questions, Fred Reichheld, Net Promoter Score (NPS), Satisfaction Questionnaire | Leave a comment

A Really Bad Customer Satisfaction Questionnaire

Posted on October 22, 2009 by Andy

Here’s an example of a bad customer satisfaction questionnaire that just won’t work in a customer survey Continue reading →

Posted in Customer Survey Questions | Tagged Bad Questions, Customer Survey Questions, Satisfaction Questionnaire | 1 Comment

Write Your Customer Satisfaction Questionnaire in 30 Minutes

Posted on October 11, 2009 by Andy

It’s not difficult, time consuming or expensive. In just a few minutes, you can be writing your own customer satisfaction questionnaire. Once you launch it, you’ll be on your way to getting real customer data and implementing action plans to … Continue reading →

Posted in Customer Survey Questions | Tagged Customer Survey Questions, Fred Reichheld, Net Promoter Score (NPS), Satisfaction Questionnaire | 2 Comments