Category Archives: Customer Survey Questions

All about the customer satisfaction questionnaire – the focus of our articles and posts. Sample questions, rating scales, survey templates, formats, etc.

Insider Secrets to a Successful Customer Satisfaction Questionnaire

Posted by Andy

With this mini-course you’ll have everything you need to: Narrow down your research objectives Write powerful but respondent-friendly questions Choose an online survey tool that’s easy to use Turn your data into action

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Example Consumer Satisfaction Survey in Action

Posted by Andy

Consumer Feedback for the Federal Reserve Recently, I found a consumer satisfaction questionnaire used to solicit feedback from consumers who have contacted the Federal Reserve System. Strengths: the questionnaire is brief and includes two of the three most important measures … Continue reading →

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Why You Shouldn’t Really Want a Satisfaction Questionnaire

Posted by Andy

There’s an adage in marketing, made famous by Harvard’s Thedodore Levvit: “People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” The drill is just the tool that gets them the hole in the wood. So, too, … Continue reading →

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An Example Satisfaction Questionnaire for Bloggers

Posted by Andy

I find many an example satisfaction questionnaire that tries to gather more data than it should. It seems businesses, once they decide to ask their customers for feedback, feel compelled to put together a long list of survey questions in hopes of gathering as much customer information as possible in a single survey. In doing so, more often than not, they doom their project from the start. Continue reading →

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A Satisfaction Questionnaire Example

Posted by Andy

Here’s a satisfaction questionnaire example that can be used as a template for your customer satisfaction questionnaire. Continue reading →

Posted in Client Loyalty Questions, Customer Survey Questions, Example Questions, Net Promoter Score (NPS), Satisfaction Questionnaire, Satisfaction Questionnaire Example | Tagged , , , | Leave a comment

Improve Your Customer Satisfaction Questionnaire By Adding Another Dimension

Posted by Andy

Improve your customer research by focusing on more than one dimension in your customer satisfaction questionnaire. Continue reading →

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Example Questionnaire

Posted by Andy

Here’s an example customer satisfaction questionnaire that is well written, brief and easily understood Continue reading →

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A Really Bad Customer Satisfaction Questionnaire

Posted by Andy

Here’s an example of a bad customer satisfaction questionnaire that just won’t work in a customer survey Continue reading →

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Write Your Customer Satisfaction Questionnaire in 30 Minutes

Posted by Andy

It’s not difficult, time consuming or expensive. In just a few minutes, you can be writing your own customer satisfaction questionnaire. Once you launch it, you’ll be on your way to getting real customer data and implementing action plans to … Continue reading →

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