Category Archives: Example Questions

Questions that can be used in satisfaction surveys, whether they apply to customer surveys, employee surveys, patient surveys or quality of life surveys.

The 3 Satisfaction Survey Questions You Have to Know!

Posted on September 16, 2010 by Andy

Writers of client or customer satisfaction surveys debate the most important questions to ask. Measuring satisfaction can be a challenge but choosing the core questions shouldn’t be! Elsewhere, I’ve written that Fred Reichheld’s Net Promoter Score (NPS) is a powerful … Continue reading →

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Coming Soon – a Satisfaction Questionnaire Guide

Posted on February 24, 2010 by Andy

For a couple of months now, I’ve been working on a step-by-step guide to writing and launching your satisfaction questionnaire.

Here’s why I’ve taken on the project. For bloggers, Internet Marketers and small/medium businesses, there are plenty of gurus who admonish you to ask your customers/readers for feedback. That’s kind of like telling most of us we should get more exercise! It’s knowing how and where to get started that’s the challenge… Continue reading →

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What’s the Example Questionnaire You’d Most Like to See?

Posted on January 28, 2010 by Andy

Many readers come to this blog with a particular question in mind. What’s yours? What would you like to see in our discussions? Are you looking for a sample questionnaire?  Or are you interested in example questions and rating scales? … Continue reading →

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An Example Satisfaction Questionnaire for Bloggers

Posted on January 20, 2010 by Andy

I find many an example satisfaction questionnaire that tries to gather more data than it should. It seems businesses, once they decide to ask their customers for feedback, feel compelled to put together a long list of survey questions in hopes of gathering as much customer information as possible in a single survey. In doing so, more often than not, they doom their project from the start. Continue reading →

Posted in Blogging Questions, Customer Survey Questions, Example Questions | Tagged Blogging Questions, Customer Survey Questions, Satisfaction Questionnaire | 5 Comments

A Satisfaction Questionnaire Example

Posted on December 11, 2009 by Andy

Here’s a satisfaction questionnaire example that can be used as a template for your customer satisfaction questionnaire. Continue reading →

Posted in Client Loyalty Questions, Customer Survey Questions, Example Questions, Net Promoter Score (NPS), Satisfaction Questionnaire, Satisfaction Questionnaire Example | Tagged Customer Survey Questions, Fred Reichheld, Net Promoter Score (NPS), Satisfaction Questionnaire | Leave a comment

Customer Satisfaction Questionnaire for a Phone Survey

Posted on December 2, 2009 by Andy

You can collect customer feedback with a satisfaction questionnaire over the phone. This simple approach is particularly well suited for professional services firms with a limited number of clients. Continue reading →

Posted in Example Questions | Tagged Customer Survey Questions, Fred Reichheld, Net Promoter Score (NPS), Satisfaction Questionnaire, Telephone Surveys | Leave a comment

Example Questionnaire

Posted on November 13, 2009 by Andy

Here’s an example customer satisfaction questionnaire that is well written, brief and easily understood Continue reading →

Posted in Customer Survey Questions, Example Questions | Tagged Customer Survey Questions, Fred Reichheld, Net Promoter Score (NPS), Satisfaction Questionnaire | Leave a comment