Category Archives: Net Promoter Score (NPS)

Posts referencing Net Promoter Score (NPS) and the approach favored by Fred Reichheld

A Satisfaction Questionnaire for the Paisley Hippo

Posted on December 15, 2009 by Andy

Why does the typical satisfaction questionnaire for a restaurant feel so irrelevant? Because our minds combine the various factors subconsciously into a ‘rating’ that can’t be easily pulled apart for the benefit of the survey researcher. Continue reading →

Posted in Net Promoter Score (NPS) | Tagged Customer Survey Questions, Fred Reichheld, Net Promoter Score (NPS), Satisfaction Questionnaire | Leave a comment

A Satisfaction Questionnaire Example

Posted on December 11, 2009 by Andy

Here’s a satisfaction questionnaire example that can be used as a template for your customer satisfaction questionnaire. Continue reading →

Posted in Client Loyalty Questions, Customer Survey Questions, Example Questions, Net Promoter Score (NPS), Satisfaction Questionnaire, Satisfaction Questionnaire Example | Tagged Customer Survey Questions, Fred Reichheld, Net Promoter Score (NPS), Satisfaction Questionnaire | Leave a comment