Category Archives: Satisfaction Questionnaire

I’ve spent some time lately, thinking about Chris Anderson’s concept of the ‘Long Tail’ and how it applies to a satisfaction questionnaire. As an illustration of a long tail distribution, I’ve copied more than 1,300 lines of data into the … Continue reading →

I just found a fun site to experiment with. It’s called Wordle and it lets you make and customize a word cloud from any text you enter. Here’s the Wordle view of the combined posts from this blog. What’s great … Continue reading →

My goal for this blog is to help small and medium sized businesses – especially professional services firms — to write their first customer satisfaction questionnaire. Together, we’ll walk through the process from start to finish. Here’s what you will … Continue reading →